Refund Policy

We want you to be satisfied with NPO ASSESSORIA E CONSULTORIA EM MARKETING. Because we sell services, not physical goods, there is nothing to return; this policy explains how to request a refund. Effective date: 2026-10-23.

Refund period

You may request a refund within 30 days of purchase.

How to request

E-mail [email protected] with your order number and the service purchased. We answer within 2 business days.

You can also call +5561999662443 if you need help with your request.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval; card statements may take one or two billing cycles to show it.

Returns

Our services (consultations, diagnosis, planning, social media management and campaign monitoring) are delivered in person or remotely, so no physical return or exchange applies.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Contact

NPO ASSESSORIA E CONSULTORIA EM MARKETING LTDA · [email protected] · +5561999662443 · Setor Shin Ca 11 Bloco E Junta A Sala, 102, EDIF LE OFFICE - Setor De Habitacoes Individuais Norte, Brasilia - DF, 71503-511.